Guarantee, Warranty, Shipping & Tax, Payment, Information

Guarantees

30 Day Test Ride + 110% Money-back Returns

Buying a VUIU is a zero-risk decision.

When you receive your VUIU, test-ride it for up to 30 days. If you don't like it, return it to us. We'll give you a full refund, pay the return shipping cost, and pay you an extra 10% cash back as a thank you for trying. We'll actually refund you 110% your original purchase price, to return your VUIU. We are confident that once you have your VUIU, you won't want to give it back, so we will assume all the risk, and give you all the benefit.

Guarantee Terms

  • Product must be posted to VUIU before the test-drive period ends.
  • Product must be clean and free from scratches, dings or damage of any kind.
  • Product must be packed in original packaging (or similar). Damage to a returned product brought about by improper packaging may disqualify the returned product from this guarantee (in such instances, the product will be returned to sender).
  • Product must be posted via tracked EMS (or tracked USPS where appropriate) to an address supplied by VUIU.
  • The customer will be refunded within 10 working days of VUIU receiving the returned product (should the return qualify for a refund as per above).
  • The customer will be refunded to a credit card if one was used in the original purchase. If a credit card wasn't used in the original purchase, or if VUIU are unable to refund to a credit card for any reason, VUIU will refund via TransferWise.
  • Returns can not be made for the purpose of upgrading to a recently released product update.
  • Returns cannot be made to take advantage of more recent promotional pricing.
  • Each customer/household is eligible for the extra 10% refund only once (purchase price and postage costs, however, will always be 100% refundable if the other terms are met).
  • Customers will be charged for any of the original accessories not returned.
  • The test ride guarantee only applies to new products - all pre-owned product sales are final.
Warranty

10,000km / 6,000mi Local Support Warranty

What's Covered

Your VUIU is covered against manufacturing defects found within six years or 6,000mi (10,000km). In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. We'll also pay for a local bike shop to install the replacement warranty item if necessary. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at questions@vuiu.co.


SituationWarranty
Manufacturing Defects Found Within 6 Years or 6,000mi (10,000km)We Replace The Warranty Item, Pay Shipping, and Installation.
After Warranty TermMaintenance, Upgrade, and Repair, At Minimal Cost
What's Not CoveredNormal Wear And Tear


The following will void your warranty

  • Misuse
  • Modification of product
  • Improper use
  • Installation of parts or accessories not originally intended for, or not compatible with the product sold.

This warranty does not cover

  • Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
  • Products which have been incorrectly installed and/or adjusted.
  • Issues brought about by neglect or poor maintenance.
  • Surface finish and cosmetic treatments (anodizing, decals, etc.)
  • Crash damage.
  • Consequential or incidental damages (where applicable)


Please note: Batteries will gradually loose capacity over time. This is normal.

Shipping & Customs Tax

Free Express Shipping Worldwide

We Express ship to all countries, for FREE. Once we get your order we immediately begin custom building your VUIU with the options you've selected. We ship out your VUIU by Express Shipping and always provide a tracking number.

110% Customs Taxes Refund

In our effort to get motorbikes on mars, we realize that we must first get our products to every corner of earth. A Free worldwide shipping and 110% customs tax refund is a big part of our effort to make this a reality. Should you need to pay any additional fees to get your VUIU to your door, we'll refund you 100% the cost of those fees, plus an extra 10% to say thanks.

Shipping Rates

Country Shipping Rate Expected Delivery
USA $375.00 FREE Shipping $0.00 14 ~ 21 days
Canada $385.00 FREE Shipping $0.00 14 ~ 21 days
Japan $344.00 FREE Shipping $0.00 14 ~ 21 days
Australia $360.00 FREE Shipping $0.00 14 ~ 21 days
UK $380.00 FREE Shipping $0.00 14 ~ 21 days
Denmark $395.00 FREE Shipping $0.00 14 ~ 21 days